Introduction
At Velvet Compass, we are committed to delivering high-quality digital travel products that help you plan, prepare, and enjoy your journeys with ease. Since all our offerings are digital in nature, the policies regarding refunds and returns differ from those of physical goods. Please read the details below carefully before making a purchase.
Digital Products Policy
All products available on Velvet Compass—including guides, templates, courses, resources, and digital maps—are delivered instantly in digital format. Once a purchase is completed and the files or access links are provided, these products are considered “used” and therefore non-returnable.
Refunds
We do not offer refunds for change of mind, accidental purchases, or lack of usage, as each product is immediately accessible after payment. Refunds are only considered in the following rare circumstances:
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Duplicate payment made for the same product
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Technical issues preventing access to the purchased product, which cannot be resolved by our support team
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Incorrect product delivered due to a system error
Exchanges
Since all products are digital, exchanges are not applicable. However, if you encounter an issue with accessing the correct file or version, we will ensure that you receive the right product promptly.
Customer Responsibility
Before purchasing, please review product descriptions, features, and compatibility details carefully to ensure the product suits your needs. As our products are digital downloads, responsibility for device compatibility and storage lies with the customer.
Policy Updates
Velvet Compass reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting to this page.
